Most of the practices are always behind the insurance collection, drilling down and trying to zero out the insurance receivable balance. Well that is really great because major portion of the payment is from insurance. Still we should not forget other side of collections especially patient. If any practice has a good practice towards patient collection they can consistently improve some percentage on monthly collections. Policy for patient balance: You practice need to have a well written policy for self pay and patient out pocket expenses, also keep your policy short & simple. Also make sure your patient review your policy. Use the Technology: We can use the technology, like patient can able to pay through online, check, cash, Money order giving access to the patient to make payment through all the mode, also portal where can access any time and see the balance he owes and past/future appointment etc., and patient getting automated alert regarding his bala...