RCM Q&A 3 Duplicate Denial: Top RCM Technical Questions and Answers with Sample Notes
Question:
How do you work on – Duplicate Denial
Answer :
Step1: The
status of a claim can be found on the insurance company's website, Through EOB,
Correspondence,.
Step2: Check-in the billing system, if you have any duplicate denial in the system. If yes check
with the coding team. If it's a real duplicate adjust off the balance. If no
Step3: Call the insurance company and ask the rep May I know the claim received and denied date and the Original claim status
Step4: If the original claim is denied go by the denied scenario If it is paid go by the
paid scenario and if it is in-process then go by the in-process scenario
Step5: May
I know the original and current claim#, Could you please send the copy of EOB(
duplicate copy)
Step 6: May
I know the claim# and reference #
If you need
to answer all the above-mentioned steps with the interviewer
Sample Notes
: Claim # Dos mm/dd/yyyy @ t/t --- Sts Claim denied on mm/dd/yyyy as duplicate.
Rep informed the claim was originally paid on mm/dd/yyyy for $ 00.00, chk#,
it’s a bulk check for $00.00, cashed on mm/dd/yyyy or (not yet cashed). The pt
has $00.00 as co-pay. The allowed amount is $00.00. Confirmed mailing address
is correct. Req Eob (Do not req eob if it is less than 1 month.) Dup Clm#. Orig
Clm#, Ref#.
Please forward this blog to any of your friends who are scheduled
to attend an important interview.
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